Our Internal Dispute Resolution scheme

1.    Before you accept a loan offer, make sure you read the credit contract/loan agreement carefully to find full details of the loan. As your broker, I will assist you in completing your loan offer contract but you must read the contract and be satisfied you understand the document.

 Warning: You should check the loan agreement/credit contract to ensure that the terms of the loan do not vary from what you require. If they do, inform us immediately so that we can assist you.

 2.    If you have a complaint about your finance application or if you believe an error has occurred, then please contact your Specialist Finance Group Finance Broker. If you are not satisfied with the outcome or in which the way your complaint has been handled, then you can contact Specialist Finance Group’s Internal Complaints Officer who will endeavour to resolve your complaint:

 Complaints Officer

 Specialist Finance Group

compliance@spfgroup.com.au

A 325 Churchill Ave, Subiaco WA 6008

T 08 9286 6888

Our External Dispute Resolution scheme

If you are still not satisfied with the outcome of your compliant, then you have the further option of referring the matter to an external dispute resolution scheme known as CIO (Credit & Investments Ombudsman) Member Number 400341.

CIO Service Case Management

PO Box A252 SOUTH SYDNEY NSW 1235

T 1800 138 422

F 02 9273 8440

E info@cio.org.au

You can obtain further details about our dispute resolution procedures and obtain details of our privacy policy on request.